Privacy Policy | Qanawat.ai

Qanawat Digital Communications ("Qanawat", "we", "us", or "our") operates the AI-powered customer engagement platform available at qanawat.ai. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

We collect information that you provide directly to us, including:

Name, email address, phone number and company name when you register or book a demo
Billing and payment information when you subscribe to our services
Messages, conversations and content you process through our platform
Usage data including how you interact with our platform
Technical data such as IP address, browser type, and device information

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and improve our AI-powered customer engagement services
Process transactions and send related information including confirmations and invoices
Send technical notices, updates, security alerts and support messages
Respond to your comments, questions and customer service requests
Analyze usage patterns to improve our platform and develop new features
Comply with legal obligations and enforce our terms

3. Data Storage and Security

Your data is stored on secure servers hosted on Amazon Web Services (AWS) in the Gulf region. We implement industry-standard security measures including SSL encryption, access controls, and regular security audits to protect your personal information. However, no method of transmission over the internet is 100% secure.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With trusted service providers who assist in operating our platform under strict confidentiality agreements
With communication platforms (WhatsApp, Instagram, Facebook) as required to deliver the services you request
When required by law, regulation, or valid legal process
In connection with a merger, acquisition, or sale of company assets

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. Please see our Cookie Policy for detailed information about how we use cookies and how you can control them.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data in certain circumstances
Portability: Request transfer of your data to another service provider
Objection: Object to our processing of your personal data

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you terminate your account, we will delete or anonymize your data within 90 days, except where we are required by law to retain it longer.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us: